{"id":3304,"date":"2022-12-14T12:02:25","date_gmt":"2022-12-14T12:02:25","guid":{"rendered":"https:\/\/laveta.ro\/?page_id=3304"},"modified":"2022-12-14T12:04:06","modified_gmt":"2022-12-14T12:04:06","slug":"reclamatii","status":"publish","type":"page","link":"https:\/\/laveta.ro\/reclamatii\/","title":{"rendered":"Politica de reclamatii"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3304\" class=\"elementor elementor-3304\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5db76088 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"5db76088\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-195ecebd\" data-id=\"195ecebd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-396bbc8a elementor-widget elementor-widget-text-editor\" data-id=\"396bbc8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Prezenta procedura reglementeaza procesul de solutionare a sesizarilor primite de la utilizatorii finali, clienti persoane fizice sau juridice ai SC ROGER INVEST SRL, care beneficiaza de serviciile noastre.<\/p><p>Sesizarea este o solicitare a utilizatorilor finali de rezolvare a unor situatii considerate de catre acestia drept abateri de la conditiile legale sau contractuale de furnizare a serviciilor, la care este asteptat un raspuns sau o rezolutie.<\/p><p><strong>Clientii care beneficiaza de servicii furnizate de SC ROGER INVEST SRL pot adresa in limba romana sesizarile:<\/strong><\/p><ul><li>Telefonic, la numerele de telefon 0799.911.911 sau 0736.116.116.<\/li><li>Prin e-mail, la adresa office@laveta.ro.<\/li><\/ul><p>Sesizarea este o solicitare a utilizatorilor finali de rezolvare a unor situatii considerate de catre acestia drept abateri de la conditiile legale sau contractuale de furnizare a serviciilor, la care este asteptat un raspuns sau o rezolutie. Este necesar ca sesizarea sa cuprinda datele de identificare ale clientului care reclama, cat si datele sale de contact (adresa si numar telefon) la care doreste sa primeasca raspunsul.<\/p><p>Termenul de depunere sesizari este de maxim 14 zile de la data livrarii comenzii.<br \/>Termenul maxim de rezolvare al reclamatiilor este de maxim 14 zile de la data sesizarii.<\/p><p>Utilizatorul final va fi informat cu privire la rezultatul sau stadiul demersurilor efectuate pentru solutionarea reclamatiei sale, printr-un mesaj scris din partea SC ROGER INVEST SRL pe adresa de e-mail specificata de acesta in momentul sesizarii.<\/p><p>In cazul aparitiei unor litigii, se va incerca solutionarea pe cale amiabila, iar daca aceasta procedura esueaza, utilizatorii pot apela la orice alte proceduri extrajudiciare sau se pot adresa instantelor competente.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Prezenta procedura reglementeaza procesul de solutionare a sesizarilor primite de la utilizatorii finali, clienti persoane fizice sau juridice ai SC ROGER INVEST SRL, care beneficiaza de serviciile noastre. Sesizarea este<\/p>\n<p class=\"more-link\"><a href=\"https:\/\/laveta.ro\/reclamatii\/\" class=\"readmore\">Mai multe detalii&#8230;<svg class=\"icon icon-arrow-right\" aria-hidden=\"true\" role=\"img\"> <use href=\"#icon-arrow-right\" xlink:href=\"#icon-arrow-right\"><\/use> <\/svg><span class=\"screen-reader-text\">Politica de reclamatii<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-3304","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/laveta.ro\/wp-json\/wp\/v2\/pages\/3304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laveta.ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laveta.ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laveta.ro\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/laveta.ro\/wp-json\/wp\/v2\/comments?post=3304"}],"version-history":[{"count":5,"href":"https:\/\/laveta.ro\/wp-json\/wp\/v2\/pages\/3304\/revisions"}],"predecessor-version":[{"id":3309,"href":"https:\/\/laveta.ro\/wp-json\/wp\/v2\/pages\/3304\/revisions\/3309"}],"wp:attachment":[{"href":"https:\/\/laveta.ro\/wp-json\/wp\/v2\/media?parent=3304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}